At ev-ora we prioritize the confidentiality of our visitors and patrons. This policy explains how information is handled when you browse https://ev-ora.com/ or purchase electric mobility equipment, including ac chargers, dc fast units, portable charge cables and spare hardware.
1. What We Receive
When interacting with our digital storefront or finalizing a purchase we may request:
- Buyer Profile: Name, delivery address, invoice address, email, and direct telephone contact.
- Billing Information: Payment confirmations generated during checkout. Card details and banking credentials are handled directly via encrypted payment gateways; EV-ORA does not view or preserve complete card numbers.
- Technical Identifiers: Network addresses, device profiles, operating systems, and site navigation patterns recorded via basic analytics tools.
2. Utilization of Information
The records we gather are applied to:
- Dispatch and deliver ordered charging hardware and ev accessories.
- Manage warranty inquiries, installation support, and client questions.
- Send dispatch notifications, invoice receipts, and relevant system alerts.
- Monitor site integrity and prevent fraudulent storefront transactions.
3. Cookies and Stored Preferences
Our platform utilizes minimal cookie tokens to retain your cart inventory and remember interface preferences across sessions. You can alter or block cookie retention via your browser preferences anytime.
4. Controlled Third-Party Engagement
We never sell customer records to commercial lists or advertising brokers. Data distribution is restricted to:
- Courier and freight partners responsible for moving physical hardware to your destination.
- Verified checkout gateways handling direct billing authorizations.
- Statutory authorities solely when compelled by applicable jurisdictional regulations.
5. Data Defense & Retention
We maintain administrative controls and technical firewalls to prevent unauthorized access or digital exposure of your profile details.
6. User Rights & Inquiries
You can review, correct, or ask to purge your account records from our platform. For questions concerning this notice or your stored details, write to:
- Email:
[hello@ravvion.in] - Help Desk:
[+91 XXXXX XXXXX]