Every purchase made on ev-ora represents a commitment to dependable electric mobility infrastructure. To maintain operational transparency, this document governs the steps taken whenever an order requires reversal, replacement, or financial reimbursement.
1. Reversal Eligibility Parameters
- Application Window Return requests must be registered within 7 calendar days following shipment acceptance.
- Physical State: Hardware must remain uninstalled, devoid of surface scratches and housed in the original protective carton alongside all included connectors, fasteners and schematics.
- Verification Token: A verifiable order invoice number issued at checkout is mandatory.
2. Disqualified Situations
Reimbursements or exchanges are void under the following conditions:
- Charging equipment showing signs of mains connection, terminal screw tightening, or chassis modifications.
- Bespoke fast-charging assemblies manufactured to custom electrical specifications.
- Breakdowns triggered by incorrect utility voltage, ungrounded lines, or uncertified electrical handiwork.
3. Transit Discrepancies & Manufacturing Flaws
Should your shipment reach you with external impact marks or technical malfunction:
- Alert our desk within 48 hours post-arrival.
- Attach clear photographs capturing the outer carton label as well as the damaged component.
- Following validation our logistics network handles retrieval and an identical replacement unit is routed immediately.
4. Step-by-Step Procedure
- Ticket Generation: Forward an email to
[stating the purchase ID, context of return, and photographic evidence.hello@ravvion.in] - Reverse Logistics: After preliminary clearance, our courier team coordinates package pickup from your site.
- Bench Evaluation: Our technicians run electrical diagnostics on returned hardware to confirm reported issues.
5. Settlement & Payout Cycles
- Validated claims are refunded through the identical payment channel utilized during purchase.
- Funds credit back to your banking institution within 5 to 7 business days post-evaluation.
- For cash-collected orders, balance remittance occurs via direct electronic bank settlement (NEFT/IMPS) against supplied account details.
6. Support Channels
For technical assessments, return status, or warranty queries:
- Mailbox:
[hello@ravvion.in] - Phone Desk:
[+91 XXXXX XXXXX] - Operating Window: Monday through Saturday | 9:30 AM to 6:30 PM IST